Terms Of Service
Effective Date: April 11, 2025
Last Updated: April 11, 2025
PLEASE READ THESE TERMS OF SERVICE ("Terms") CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE LOCATED AT https://Review Repair.com (the "Site") OR ANY RELATED PRODUCTS OR SERVICES (collectively, the "Services") PROVIDED BY Review Repair.COM ("Review Repair," "we," "us," or "our"). BY ACCESSING OR USING THE SERVICES, YOU ("Client," "you," or "your") AGREE TO BE LEGALLY BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICES.
1. ACCEPTANCE & ELIGIBILITY 1.1 These Terms constitute a legally binding agreement between you and Review Repair. 1.2 You represent and warrant that (a) you are at least eighteen (18) years old and have the legal capacity to enter into contracts; (b) you are acting on behalf of a business entity that is duly organized, validly existing, and in good standing under the laws of its jurisdiction; and (c) you have the authority to bind that entity to these Terms.
2. DESCRIPTION OF SERVICES 2.1 REVIEW REPAIR provides consulting, monitoring, and facilitation services intended to help e‑commerce sellers address, mitigate, or attempt to remove negative product reviews posted on Amazon.com (the "Platform"). 2.2 REVIEW REPAIR is an independent third party and is neither endorsed by nor affiliated with Amazon.com, Inc. or its affiliates. "Amazon" and all related marks are trademarks of Amazon.com, Inc. 2.3 You acknowledge that (a) REVIEW REPAIR cannot and does not guarantee the removal, editing, or favorable alteration of any review; and (b) no particular outcome, sales increase, or reputation improvement is promised.
3. ACCOUNT REGISTRATION & SECURITY 3.1 To access certain features of the Services, you may be required to create an account and provide accurate, current, and complete information. You agree to keep such information updated at all times. 3.2 You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.
4. FEES & PAYMENT 4.1 Fees, billing cycles, and payment terms will be set forth in one or more mutually executed order forms, statements of work, or similar documents (each, an "Order"). 4.2 Unless otherwise stated in an Order, all fees (a) are due within seven (7) days of invoice date, (b) are payable in U.S. dollars, and (c) are non‑refundable except as expressly required by law. 4.3 Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law and may result in suspension of the Services. 4.4 You are responsible for all taxes, duties, and similar assessments (other than taxes on Review Repair’s net income) arising out of the transactions contemplated by these Terms.
5. CLIENT RESPONSIBILITIES 5.1 You will provide REVIEW REPAIR with timely access to all information, Amazon account permissions, and cooperation reasonably required to perform the Services. 5.2 You are solely responsible for ensuring that any actions you request or approve comply with (a) Amazon’s Terms of Service and policies, (b) all applicable laws and regulations (including without limitation consumer‑protection and advertising laws), and (c) any industry standards or self‑regulatory guidelines. 5.3 You will not request or direct REVIEW REPAIR to engage in any fraudulent, deceptive, or otherwise unlawful conduct. REVIEW REPAIR reserves the right to refuse any request it reasonably believes may violate these Terms, Amazon policy, or applicable law.
6. NO GUARANTEE; RESULTS DISCLAIMER 6.1 YOU ACKNOWLEDGE THAT REVIEW REPAIR MAKES NO GUARANTEES REGARDING THE REMOVAL, REPLACEMENT, OR REVISION OF ANY REVIEW, OR ANY IMPROVEMENT IN SALES, RATINGS, OR REPUTATION. 6.2 ANY STATEMENTS OR MATERIALS DESCRIBING POSSIBLE RESULTS ARE EXPRESSIONS OF OPINION ONLY AND DO NOT CONSTITUTE A WARRANTY OR GUARANTEE.
7. PROHIBITED CONDUCT You agree that you will NOT: (a) Use the Services for any purpose that violates applicable law, regulation, or Amazon policy; (b) Interfere with, disrupt, or attempt to gain unauthorized access to the Site, the Services, or the servers or networks connected thereto; (c) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used to provide the Services; (d) Upload, transmit, or distribute any viruses, worms, or other malicious code; or (e) Misrepresent your affiliation with, or impersonate, REVIEW REPAIR or any other person or entity.
8. INTELLECTUAL PROPERTY & LICENSE 8.1 The Site, the Services, and all content, software, and other materials therein (collectively, "Content") are and shall remain the exclusive property of REVIEW REPAIR and its licensors and are protected by U.S. and international intellectual‑property laws. 8.2 Subject to your continued compliance with these Terms and any applicable Order, REVIEW REPAIR grants you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable license to access and use the Services solely for your internal business purposes. 8.3 Except for the limited license expressly granted above, no right, title, or interest in or to the Content is transferred to you.
9. CONFIDENTIALITY 9.1 "Confidential Information" means all non‑public information disclosed by either party (the "Disclosing Party") to the other party (the "Receiving Party") in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. 9.2 The Receiving Party will (a) protect the Disclosing Party’s Confidential Information using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care, and (b) use the Confidential Information solely to perform or receive the Services. 9.3 The obligations in this Section 9 will survive for five (5) years after termination of the Services, or, with respect to trade secrets, for so long as such information remains a trade secret under applicable law.
10. DATA PRIVACY & SECURITY 10.1 Each party shall comply with all applicable data‑protection and privacy laws. Review Repair’s collection and use of personal information is described in its Privacy Policy. 10.2 If you provide REVIEW REPAIR with access to any personal data that is subject to the EU General Data Protection Regulation ("GDPR") or other similar law, the parties will execute a separate data‑processing addendum as required.
11. THIRD‑PARTY SERVICES & LINKS The Services may incorporate or link to third‑party websites, software, or services ("Third‑Party Services"). REVIEW REPAIR is not responsible for Third‑Party Services and disclaims all liability arising therefrom. Your use of Third‑Party Services is subject to their respective terms.
12. DISCLAIMER OF WARRANTIES 12.1 THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. REVIEW REPAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. 12.2 REVIEW REPAIR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY INFORMATION PROVIDED WILL BE ACCURATE OR COMPLETE.
13. LIMITATION OF LIABILITY 13.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REVIEW REPAIR OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 13.2 IN NO EVENT SHALL Review Repair’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO REVIEW REPAIR UNDER THE APPLICABLE ORDER DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100). 13.3 THE LIMITATIONS IN THIS SECTION 13 APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
14. INDEMNIFICATION You agree to indemnify, defend, and hold harmless REVIEW REPAIR and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services; (b) your breach of these Terms or any applicable law; (c) your violation of any Amazon policy; or (d) any data, content, or materials you provide.
15. DISPUTE RESOLUTION & ARBITRATION 15.1 Mandatory Arbitration. Except as set forth below, any dispute, claim, or controversy arising out of or relating to the Services or these Terms ("Dispute") shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules then in effect. The arbitration award shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction. 15.2 Location & Governing Law. The arbitration shall be conducted in Boston, Massachusetts, USA, in the English language. The Federal Arbitration Act and the laws of the Commonwealth of Massachusetts, without regard to its conflict‑of‑laws principles, shall govern all Disputes. 15.3 Class Action Waiver. YOU AND REVIEW REPAIR AGREE THAT ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. 15.4 Opt‑Out. You may opt out of the arbitration agreement by sending written notice to hello@reviewrepair.com within thirty (30) days of your first acceptance of these Terms. If you opt out, Section 16 (Governing Law & Venue) will apply to any Dispute. 15.5 Injunctive Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of its intellectual‑property or Confidential Information.
16. GOVERNING LAW & VENUE Subject to Section 15, these Terms and any Dispute shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, excluding its conflict‑of‑laws rules. The state and federal courts located in Suffolk County, Massachusetts shall have exclusive jurisdiction, and each party hereby consents to personal jurisdiction and venue in such courts.
17. MODIFICATION OF TERMS REVIEW REPAIR reserves the right to modify these Terms at any time. We will post the revised Terms on the Site and update the "Last Updated" date. Changes will become effective on the date they are posted. Your continued use of the Services after the effective date constitutes your acceptance of the revised Terms.
18. TERM & TERMINATION 18.1 These Terms commence on the Effective Date and continue until terminated in accordance with this Section. 18.2 Either party may terminate any Order or the Services for convenience upon thirty (30) days’ prior written notice to the other party. 18.3 REVIEW REPAIR may suspend or terminate the Services immediately upon notice if you breach these Terms, any Order, any Amazon policy, or applicable law. 18.4 Upon termination of the Services for any reason: (a) all licenses granted to you hereunder will immediately terminate; (b) you will pay all outstanding fees due through the effective date of termination; and (c) Sections 6, 8–10, 12–16, 18.4, and 19 will survive.
19. MISCELLANEOUS 19.1 Entire Agreement. These Terms, together with all Orders and any documents incorporated by reference, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, proposals, or communications, whether oral or written, relating to the subject matter hereof. 19.2 Independent Contractors. The parties are independent contractors. Nothing in these Terms creates an agency, partnership, or joint venture between the parties. 19.3 Assignment. You may not assign or transfer your rights or obligations under these Terms without Review Repair’s prior written consent, and any attempted assignment in violation of this Section is null and void. REVIEW REPAIR may freely assign these Terms. 19.4 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. 19.5 Waiver. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default. 19.6 Force Majeure. REVIEW REPAIR shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including, without limitation, acts of God, war, terrorism, labor disputes, governmental actions, or internet failures. 19.7 Notices. All notices required or permitted under these Terms must be in writing and will be deemed given (a) when delivered personally; (b) one (1) business day after being sent by a nationally recognized overnight courier; or (c) three (3) business days after being mailed by certified mail, return receipt requested, postage prepaid. Notices to REVIEW REPAIR shall be sent to: Review Repair.com, LLC, 123 Example Street, Boston, MA 02108, USA, Attn: Legal, with a copy to hello@reviewrepair.com. Notices to you will be sent to the address or email associated with your account. 19.8 Export Compliance. You may not use or access the Services in violation of any U.S. export embargo, sanction, or other applicable export law. 19.9 Electronic Communications. You consent to receive communications from REVIEW REPAIR electronically and agree that such communications, including notices, satisfy any legal requirement that they be in writing. 19.10 Headings. Section headings are for convenience only and shall not affect interpretation.
20. CONTACT INFORMATION If you have any questions about these Terms or the Services, please contact us at hello@reviewrepair.com.
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
